Contact

We respond within one business day

The fastest way to reach us is by email. We read every message and respond personally.

What to write about

• Order help: include your order ID and a brief description of the issue.
• Refunds: see our Refund Policy first; most refunds are automatic.
• Account or login problems: tell us the email you signed up with.
• Privacy or data requests: see our Privacy Policy.
• Press, partnerships, or feedback: we’d love to hear from you.

Response time

We respond to all emails within one business day. Beta-period orders are reviewed in waves, so reel delivery may take longer than the email response itself — but we will always confirm receipt and give you a delivery estimate.

Operating jurisdiction

Igloo operates from India.